Privacy Policy

Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or inquiry forms
• Subscribe to newsletters or updates
• Request information about our services
• Communicate with us via email or phone
• Participate in surveys or provide feedback

This information may include your name, email address, phone number, company name, job title, and any other details you choose to share in your messages or inquiries.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and general location information
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring website or source
• Date and time of visits

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activity. For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contractual necessity: When processing is necessary to fulfill our obligations to you
• Legitimate interests: When processing serves our legitimate business interests while respecting your rights
• Legal obligations: When we must process data to comply with legal requirements

Service Provision

We use your personal information to:

• Respond to your inquiries and provide customer support
• Process requests for information about our services
• Communicate about projects and business opportunities
• Deliver services you have requested

Website Improvement

We analyze website usage data to:

• Understand how visitors interact with our website
• Improve website functionality and user experience
• Optimize content and navigation
• Identify and fix technical issues

Marketing Communications

With your consent, we may use your contact information to:

• Send newsletters and updates about our services
• Share industry insights and relevant content
• Inform you about new offerings or features
• Invite you to events or webinars

You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

Analytics and Research

We use aggregated and anonymized data to conduct market research, analyze trends in arcade game development, and improve our understanding of customer needs in South American markets.

Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our website and conducting our business. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Analytics Services

We use analytics services to understand website usage patterns. These services may collect data about your browsing behavior across multiple websites. We ensure that analytics providers comply with applicable privacy regulations.

Legal Requirements

We may disclose your personal information when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Respond to emergency situations

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.

No Sale of Personal Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection
• Monitoring for security threats and vulnerabilities

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

Data Storage

Your personal data is stored on secure servers. We take reasonable steps to ensure that data stored on our systems is protected in accordance with this Privacy Policy and applicable data protection laws.

Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities as required by law, detailing the nature of the breach and the steps we are taking to address it.

Right to Access

You have the right to request access to the personal data we hold about you. We will provide you with a copy of your data in a commonly used format.

Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request correction or completion of your data.

Right to Erasure

You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, when you withdraw consent, or when you object to processing.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object

You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes. We will stop processing unless we have compelling legitimate grounds.

Right to Restrict Processing

In certain circumstances, you can request that we restrict the processing of your personal data while we verify its accuracy or assess your objection to processing.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the contact information provided in this policy. We will respond to your request within the timeframe required by applicable law, typically within 30 days.